Millie & Jones are a well-trusted family-run business specialising in kids’ bedroom furniture. What you get here is not just generic furniture, but an approach which focuses solely on furniture for kids and teenagers. That means that you are dealing with real professionals, and that you can be sure the quality you are going to get is positive. But the question is: is this the company you should go to first and foremost when you are looking for bedroom furniture for your kids?
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Let’s take a look at an honest and up-to-date review of Millie & Jones, including some of the things that help it to stand out from the rest. You might find this helpful in figuring out whether this is the company you should go for in finding kids’ furniture.
What they do well
There is so much that Millie & Jones do well, and you will definitely find that this is going to be a non-exhaustive list. However, much of the following is what stands out most of all when you look at customer reviews and speak to people who have actually had dealings with the company. As such, it’s going to be helpful in allowing you to decide whether you’ll go ahead with this company.
Built around real families
This is one of the main selling points that people generally remark on when they are looking for a kids’ bed. You want to know that it was made with children in mind, and that there is a really family-centric approach to the whole thing. This is certainly true of Millie & Jones, and you’ll find that their focus on creating safe, stylish and functional pieces tailored for families is hugely rewarding and comforting.
Their range is thoughtfully curated with families in mind, too – including bunk beds with storage, loft beds that have desks and day beds just to name a few – so you can help to balance practicality with visual appeal. This means the quality of the final product is exactly as you would really want it to be.
Caring and responsive customer service
Previous and returning customers tend to have a lot of strong praise for the team’s customer service, remarking that it is warm and highly personalized as an approach. One customer says that they found the team to be very friendly and helpful, and that they would definitely use the company again. Another highlights the responsiveness and empathy that was shown when deliveries needed rescheduling. This is often seen as something of a rarity amongst online retailers, so it really stands out here for many.
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No matter what product you buy through Millie & Jones, you are going to get this same caring, responsive customer service, and that is something that really helps when you are shopping online for pretty much anything.
Built to last
All of the well-made products at Millie & Jones are built to last. As well as meeting the essential UK safety standards which are seen as a high standard around the world, they also offer a five-year warranty for purchases post 2024, which shows that they have a strong confidence in build quality of the products. The materials and structure are robust, and most of the beds they offer will remain sturdy for many years to come.
In fact, this is something that you see remarked upon again and again in their reviews, so it’s hardly surprising that this is going to be important to consider and something you are going to find yourself.
Sustainable
Most consumers now care deeply about sustainability, and this is something that Millie & Jones care about too. For every order that is placed through them, five trees are planted through their partnership with Eden. This is a clear sign that they are thinking far beyond just the sales, and it’s something that you are definitely going to be happy to know you are supporting. That is one of those things that just makes it a lot less ethically complicated in general.
Of course, this doesn’t mean that they are skimping on quality, and there is still a lot to love in all their products. It’s just that you are also going to be helping the planet along at the same time.
Some minor quirks
No company is perfect, and there are one or two qualities to the customer experiences around Millie & Jones that might be important to note before you place an order, on the off-chance that it is something that ends up affecting you. Here are a couple to bear in mind.
Return limitations
One or two customers have made a point about the limitations on returning products. Thankfully this is not an issue for most, because the products very rarely need to be returned in the first place. But when they do, it’s worth noting that assembled items cannot be returned, and that mattresses and pillows which have been unsealed are final sale unless there is a fault. Also, return postage is generally not covered, though this is industry-standard.
No showroom
There is no physical showroom to go to and check out the products, so you won’t be able to test or touch items before you buy them. That might not be a problem for you, but it’s just something to be aware of. Still, they do offer detailed descriptions and images on their website, so you should still have a good sense of what you are going to be getting when you buy a product here.
As you can see, there is plenty to love about Millie & Jones, and if you are on the lookout for some high-quality kids’ furniture that you should be able to get at a decent price, that is something that is really going to be worth looking into. They are genuinely one of the most trusted brands of their kind in the world, and with good reason, so you should check out their online store.